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Share some Cisco Business Value Specialist 820-424 exam questions and answers below.
Which option is a technology innovation benefit resulting from defined outcomes?

A. Lower IT support costs (TCO)

B. Higher IT asset utilization

C. Faster time to market for new products

D. Faster ROI for IT

Answer: D

Which option is an operational benefit resulting from defined outcomes?

A. Greater control over business decision making

B. Higher IT asset utilization

C. Improved business intelligence

D. Faster time to market for new products

Answer: B

Which option describes the 4 Ps that help sales teams understand what the customer needs?

A. Problem, Pattern, Path and Proof

B. Problem, People, Path and Proof

C. Problem, People, Path and Pattern

D. People, Process, Path and Proof

Answer: A

Which two options are examples of external sources of information about a customer organization? (Choose two.)

A. An annual report and accounts on the customer’s web site

B. An interview of the customer’s CFO published on cfo.com

C. An internal briefing from your company’s customer account manager

D. A Gartner Magic Quadrant for the customer’s industry

E. A corporate organization chart provided by the customer’s HR department

Answer: B, D

Which two options are benefits of running a workshop? (Choose two.)

A. To understand the opinions of specific stakeholders

B. To establish consensus amongst a group of stakeholders

C. To disseminate information

D. To brainstorm ideas

E. To present findings and gain acceptance to move forwards

Answer: B, D

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