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Share some Microsoft Specialist exams for Microsoft Dynamics CRM MB2-714 exam questions and answers below.
You implement Unified Service Desk in your Dynamics CRM organization.
You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked.
What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution.
B. action calls
D. Window navigation rules
You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements:
? Provides customer service representatives with a pop-up window initiated by the phone system
? Provides a mechanism to view data*from several different line-of-business applications based on contextual information in CRM
Which technology should you include in the recommendation?
A. the interactive service hub
C. Microsoft Parature
D. Unified Service Desk
Your team uses the Dynamics CRM knowledge base You do not use the interactive service hub You use articles to resolve cases
You have an article template named ArticleTemplate1. You publish articles that use ArticleTemplate 1
You need to prevent ArticleTemplate1 from being used to create any more articles. The solution must ensure that existing articles remain available.
What should you do?
A. Modify the properties of ArticteTemplate1.
B. Delete ArticteTemplate1.
D. Origin ArticleTemplate1
D. Remove ArticleTemplate1 from the default solution.
You need to create a new case in Dynamics CRM.
Which two fields are required to create the new case manually? Each correct answer presents part of the solution.
C. Case Title
You plan to create a service activity. You need to identify which types of participant can have defined work hours.
Which two participant types should you identify? Each correct answer presents a complete solution.
A. resource group
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